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COPC Certification Outsourcing Glossary Outsource …
WebConfidential and proprietary information of COPC Inc. 41 3.5 CSS Monitoring and Coaching (80 points) The CSP must systematically monitor transactions handled by all CSSs to provide an indication of the CSSs’ performance. The CSP must provide coaching for those CSSs whose performance is beneath required standards. 1. Monitoring - The CSP must ... cryptshare hauni
Implementation of Process Conformance to COPC Standards …
http://www.copctraining.com/RequestTraining.aspx Webd. Where monitoring is used to investigate specific performance issues with a CSS, such as high AHT or low customer experience scores, this monitoring must be in addition to the systematic on-going monitoring of the CSS. Release 7.0 v1.0 July 2024 COPC INC. Page 56 of 133 ©1996-2024 COPC Inc. WebCOPC Inc., is a privately held management consulting company based in Winter Park, Florida [1] that specializes in something it calls 'customer experience transformation'. [2] … dutch native language